Legal notice

Legal Notice

This website is operated by CleaningSuppliesUSA. Throughout the site, the terms “we,” “us,” and “our” refer to CleaningSuppliesUSA. By accessing or using this website and our services, you agree to be bound by our Terms of Service, Privacy Policy, Shipping Policy, and Refund Policy.

General Disclaimer

All information provided on this website is for general informational purposes only. While we strive for accuracy, we do not guarantee that all product descriptions, pricing, availability, or other content is complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders at any time without prior notice.

Product Use, Safety & EPA Compliance

Many products sold on this website are intended for commercial and professional use.

Customers are solely responsible for:

Reading and following all product labels, Safety Data Sheets (SDS), and manufacturer instructions
Using products in accordance with all applicable local, state, and federal regulations
Proper handling, storage, and disposal of chemical products

For products classified as disinfectants, sanitizers, or pesticides:

These products may be regulated by the U.S. Environmental Protection Agency (EPA)
Customers must follow all EPA label directions, which carry the force of law
Misuse of these products may result in legal penalties and safety risks

CleaningSuppliesUSA is not responsible for misuse, improper application, or failure to follow product instructions or regulatory requirements.

Limitation of Liability

To the fullest extent permitted by law, CleaningSuppliesUSA shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from:

Use or misuse of products
Delays in shipping or delivery
Product performance or expectations
Loss of profits, revenue, or business opportunities

All products and services are provided “as is” and “as available” without warranties of any kind, unless otherwise expressly stated.

Orders, Shipping & Risk of Loss

Once an order has been processed and shipped, title and risk of loss transfer to the customer upon carrier acceptance.

We are not responsible for:

Shipping delays caused by carriers or external factors
Lost or stolen packages after delivery confirmation
Incorrect shipping information provided by the customer

Customers are responsible for working with the carrier to resolve delivery issues, though we will assist where reasonably possible.

Returns & Refund Enforcement

All purchases are subject to our Refund Policy. By completing a purchase, you agree that:

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Items must be returned unused, unopened, and in original packaging
Certain items, including opened chemicals and liquid products, are non-returnable
Approved returns may be subject to a restocking fee of up to 25%
Original shipping charges are non-refundable

We reserve the right to deny any return that does not meet these conditions.

Third-Party Services & Fulfillment

We utilize third-party service providers, including payment processors, logistics providers, and fulfillment partners, to operate our business efficiently.

We are not liable for the performance, actions, or delays caused by these third parties, though we will assist in resolving issues when possible.

Chargebacks & Dispute Resolution

By placing an order, you agree to first contact us to resolve any issue prior to initiating a chargeback or payment dispute.

Filing a chargeback without first attempting to resolve the issue with us may be considered a violation of these Terms and may result in:

Denial of future service
Submission of supporting documentation to the payment processor, including proof of delivery, policy acceptance, and order confirmation

We reserve the right to dispute all fraudulent or invalid chargebacks to the fullest extent permitted by law.

Intellectual Property

All content on this website—including text, images, branding, and design—is the property of CleaningSuppliesUSA or its licensors and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

Governing Law

This Legal Notice and any disputes arising from the use of this website shall be governed by and construed in accordance with the laws of the state in which CleaningSuppliesUSA operates.