Refund policy

Returns & Refunds Policy

We stand behind our products and aim to deliver commercial-grade value. Due to the nature of our items, returns are handled under the following terms:

Return Eligibility

  • Returns accepted within 30 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Products must be in resellable condition

Return Shipping

  • Buyer is responsible for all return shipping costs
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

Restocking Fee

  • Approved returns may be subject to a 15–25% restocking fee
  • Restocking fee is applied based on product condition and return handling costs

Non-Returnable Items

To protect product integrity and comply with safety standards, the following items are not eligible for return:

  • Opened or used products
  • Chemicals, disinfectants, or liquid products once opened
  • Items not in original packaging
  • Clearance or final sale items

Refunds

  • Refunds are issued after inspection of the returned item
  • Original shipping charges are non-refundable
  • Refunds will be processed to the original payment method

Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

  • Contact us within 3 days of delivery
  • Provide photos of the issue

We will replace or refund at no cost to you in these cases.

How to Start a Return

To request a return, email [your email here] with:

  • Order number
  • Reason for return

If approved, we’ll send return instructions.

Important Notes

We reserve the right to deny returns that do not meet the above conditions.