Refund policy
Returns & Refunds Policy
We stand behind our products and aim to deliver commercial-grade value. Due to the nature of our items, returns are handled under the following terms:
Return Eligibility
- Return requests accepted within 30 days of delivery
- Items must be unused, unopened, and in original packaging
- Products must be in resellable condition
Return Shipping
- Buyer is responsible for return shipping costs for change-of-mind returns. We cover return shipping costs for incorrect, damaged, or defective items
- We recommend using a trackable shipping service, as we are not responsible for lost returns
Restocking Fee
No restocking fee is charged for eligible returns.
Non-Returnable Items
To protect product integrity and comply with safety standards, the following items are not eligible for return:
- Opened or used products
- Chemicals, disinfectants, or liquid products once opened
- Items not in original packaging
Refunds
- Refunds are issued after inspection of the returned item
- Shipping is free on all orders. No outbound shipping or handling charge is deducted from an approved refund.
- Refunds will be processed to the original payment method
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or incorrect:
- Contact us within 3 days of delivery
- Provide photos of the issue
We will replace or refund at no cost to you in these cases.
How to Start a Return
To request a return, email support@cleaningsuppliestoday.com with:
- Order number
- Reason for return
Contact us before sending any return. If approved, we’ll provide instructions and the correct return warehouse address.
Important Notes
We reserve the right to deny returns that do not meet the above conditions.